“From the friendly and authentic greeting and check-in when I walked in, to the personal greeting and check in and follow-up from Monique, Dr. Jeffers assistant (and from my experience, doctors can’t function without their assistants, so they’ve got to be good—because like dental assistants, they are the one you see the most), to the caring and compassionate evaluation by Dr. Jeffers, I felt seen and heard during my entire appointment. Looks like I have a rotator cuff tear . They got me in on Friday for an MRI and we’ll figure out the next steps on Monday. I really appreciate that no-one is wasting my time—my pain and injury are being taken seriously and I feel like they want to help me as soon as possible.”